| 10:25 AM-11:25 AM |
The Essential Service Your Vet Clinic Is Missing: A Magnet for Pets and Professionals
In this talk, we will cover key insights, tools, and tips to ensure that your hospital is the go-to pet care resource within your community to fully deliver on the mission of veterinary care while strengthening client relationships, aligning your team, and attracting top talent.
Goals for learning include:
- Clarifying client needs and actions along the customer journey that require support from veterinarians
- Performing an assessment of existing assets and lines of communication
- Determining the most efficient way to create new materials that meet critical objectives
- Training clients to better follow your continuity program and become evangelists for your practice
- Aligning your team and materials to grow and support a pet-centered community
- Significantly improving the appeal of your practice to attract top professionals
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