8:00 AM-9:15 AM |
So, You Want to Grow Your Practice: Seven Steps to Make that Happen
Discover the key elements that form the foundation of a thriving organization! Master simple, repeatable processes to nurture a positive work environment. Learn how to build and manage an effective leadership team. Understand the essentials of running productive meetings, leverage internal communication to align your team, and motivate top performance. Attract, hire, and train high-quality staff, enhance your leadership effectiveness, and boost profitability in your veterinary practice. |
9:25 AM-10:25 AM |
The Essential Service Your Vet Clinic Is Missing: A Magnet for Pets and Professionals
In this talk, we will cover key insights, tools, and tips to ensure that your hospital is the go-to pet care resource within your community to fully deliver on the mission of veterinary care while strengthening client relationships, aligning your team, and attracting top talent.
Goals for learning include:
- Clarifying client needs and actions along the customer journey that require support from veterinarians
- Performing an assessment of existing assets and lines of communication
- Determining the most efficient way to create new materials that meet critical objectives
- Training clients to better follow your continuity program and become evangelists for your practice
- Aligning your team and materials to grow and support a pet-centered community
- Significantly improving the appeal of your practice to attract top professionals
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