| 8:00 AM–9:15 AM |
Just Say It! How To Give and Receive Feedback That Creates Change
Do you avoid giving constructive feedback because it feels like conflict, or you worry about hurting someone’s feelings? How about seeking feedback for yourself? Is it something you relish or avoid? While it sometimes feels uncomfortable, feedback truly is a gift. Without it, how else would anyone improve their performance? In this session, you’ll learn the skills of giving and receiving effective feedback in a non-threatening and positive way that will not only build your own skills but those of your entire team. |
| 9:25 AM–10:25 AM |
Accountability Isn’t a Four-Letter Word: How to Get Your Team to Do the Things You Wish They Would Do
Accountability: It’s a heavy word that just feels uncomfortable. It’s like bad news: Nobody likes to give it, and nobody wants to receive it. Well, it’s time to move past those misguided perceptions. Accountability is NOT a four-letter word; it is now your new best friend, and I’m going to tell you why! In this session, you’ll learn how to get the receptionist to complete all the confirmation calls and ensure every new client shows up with records. You’ll understand why the new VA doesn’t come to work on time and why you’re repeatedly asking employees to finish their tasks. You’ll do so because you’ll recognize your hospital’s culture and the role you’ve played in holding others accountable. You’ll learn the seven steps of accountability and how to activate them. Once you do, you’ll stop worrying about whether people are doing their jobs, and you’ll have more time to do yours. As a result, engagement will go up, commitment will go up, and performance will rise. |
| 11:00 AM–12:00 PM |
Putting the Power into Empowerment: Simple Acts that Build Others Up
What is empowerment? It’s defined, in just ten words, as the authority or power given to someone to do something. That seems simple, doesn’t it? Hand over the power and let someone do something. While it sounds simple, it’s not that easy. Telling someone “you’re empowered” doesn’t change their behavior without you changing yours.
In this session, we’ll cover five simple acts that will give your team the confidence and security to step into their full potential so that they will truly own their responsibilities and are more likely to stay with you for the long haul. What’s more exciting is that when they’re empowered, so are you, with a freedom to take on new challenges, grow yourself, grow your business, or even take a vacation. It’s powerful, and it’s worth it. |
| 1:30 PM–2:30 PM |
Juggling Act, No More: Prioritize Better, React Less, and Lead More
Are you struggling to keep all the plates spinning at the same time? Guess what? Nobody is good at it, and you don’t have to do it. You get to choose. For your own sanity and effectiveness, it’s time to transform how you spend your time.
This enlightening session will be your permission slip to ditch multitasking and level up your leadership. We’re talking about a strategy for leaders who are ready to trade in their firefighting equipment for a CEO mindset. We’ll dive into the art of setting boundaries, prioritizing your efforts, and focusing on the work that only you can do. By the end of this session, you’ll have a strategy and map to evolve your leadership from reactive to strategic, allowing you to work on your business, and not just in it.
|
| 2:40 PM–3:40 PM |
How to Herd the Cats: Mastering Change Management in Your Vet Practice
Managing change in a veterinary practice can feel like herding cats through a swamp: it’s tricky, complicated, and often dangerous. Why? Because most people hate change. They don’t want their cheese moved. If you dread initiating even the smallest change in your practice or have a large change initiative on the horizon, you’ll be glad to hear that change management is a process and formula that can be easily learned.
In this session, we’ll dive into the challenges of change and the steps needed to plan and tackle it successfully. When applied to various situations, this skill can become your leadership superpower by using a team-centered, collaborative approach. By the end, you’ll be equipped to lead your team through change with the skill of a cat wrangler, boosting morale and keeping your practice ahead of the curve in today’s constantly changing profession. |
| 4:15 PM–5:15 PM |
The Management Doctor Is in: How to Diagnose and Treat Poor Performance
Is your practice suffering from the “whack-a-mole” syndrome of inconsistent team performance? As a veterinary leader, you have the power to diagnose and treat this common condition. In this session, you’ll learn how to use the Skill-Will Matrix, a simple but powerful diagnostic tool that will transform how you manage your team.
We’ll explore the four types of team members you encounter daily: star performers, capable but unmotivated staff, enthusiastic learners, and those facing performance challenges. You’ll discover tailored management strategies for each group, helping you shift from a one-size-fits-all approach to targeted interventions that get results. By the end, you’ll understand how to adapt your leadership style to bring out the best in every team member, creating a practice where variability becomes an opportunity rather than a frustration. |
