Louise Dunn

About

Louise Dunn is a renowned, award-winning speaker, writer, and consultant. She brings over 40 years of experience and her business education to veterinary management. Louise is the founder and CEO of Snowgoose Veterinary Management Consulting (SVMC), which works with veterinarians who want to develop a strategic plan that consistently produces results. Louise has received the Wenatchee Valley College Educator of the Year award numerous times as well as VetPartner’s Lifetime Achievement Award in 2016.

Topic: HR/Finance

Certified Veterinary Practice Managers (CVPM) CE Requirement
CVPMs must accumulate 48 continuing education hours and submit documentation along with the current recertification fee every two years to the Veterinary Hospital Managers Association (VHMA). 22 hours of continuing education credits for recertification are offered at the 2023 Pacific Veterinary Conference.

Leadership: Reskilling and Upskilling Existing Employees to Prevent Attrition

One of the biggest issues facing practice managers today is a toss-up between finding someone to hire and preventing a great resignation in the practice. Since it costs so much more to replace a team member, practice managers need to focus on empowering and developing current team members to encourage longevity.

10:30 AM-11:20 AM

HR: How to Make the Training Headache Go Away

We all know the benefits of a well-trained team. We all make an effort to incorporate training into the fabric of the business—from training a new hire to training on a new procedure or process. And we all become frustrated with the headaches caused by the need to train, from designing to implementing to evaluating. Identify and fix the weaknesses in your training program to make the headaches go away.

11:30 AM-12:20 PM

HR: Don’t Call It Workplace Drama When It Is Actually Uncivil Behavior

Workplace “drama” is too cutesy of a label. It makes the workplace sound as if it is part of a reality TV show—but no one is acting, the channel can’t be changed, and it can’t be turned off. Workplace drama deserves a stronger term and response by management. Uncivil behavior is cancer that spreads throughout the team if left unchecked. Any business, no matter the size, must have a plan to nip incivility in the bud.

2:00 PM-2:50 PM

HR: Creating a Policy to Resolve Conflict

Differences of opinion happen. People get into arguments. Conflict is not avoidable, but avoiding how to handle it is a problem. Giving the team a road map for conflict resolution will enable the team to professionally and constructively deal with the work environment’s conflict. It will create a culture where opinions can be discussed, and change can be implemented.

3:00 PM-3:50 PM

Finance: Practical Understanding of Financial Reports and Key Practice Indicators

There comes a time when the team needs to know some numbers, especially those involved in managing or coordinating operational activities. Upskill those key individuals and move them from managing in a fog to having clarity for making decisions and improving business performance.

Co-Presenting with Monica Dixon Perry

4:10 PM-5:00 PM

Operations: Tips to Using Technology for Efficiency and Profitability

Innovative technology is entering the veterinary arena. Remote patient monitoring devices transmit patient information to the electronic health record or to other veterinary professionals offering alternative care. Are these innovations replacing the team, or does they simply mean that the team must be reinvented to perform patient care in a new way?

5:10 PM-6:00 PM

Finance: Top Tips

This session will focus on what a healthy profitable practice looks like in today’s environment. Learning objectives include: learn which key practice indicators (KPI) to track and measure; leave with a better understanding of how to increase your practice’s income while decreasing expenses to profitability; and develop a skill set that pivots your ability to hone in on financial deficiencies while simultaneously capitalizing on financial opportunities.

Louise Dunn

CEO, Snowgoose Veterinary Management Consulting