Monica Dixon Perry

BS, CVPM

About

Monica Dixon Perry has been involved in veterinary medicine for 37 years. She earned her bachelor’s degree in biology from the University of North Carolina at Chapel Hill and has been a Certified Veterinary Practice Manager (CVPM) for over 20 years. Currently, she is the Director of Veterinary Consulting Services at Burzenski & Company., PC. Monica is the 2022 Veterinary Meeting & Expo Practice Management Speaker of the Year.

Topic: Communications, Team Motivation, Recruitment, and Inventory

Certified Veterinary Practice Managers (CVPM) CE Requirement
CVPMs must accumulate 48 continuing education hours and submit documentation along with the current recertification fee every two years to the Veterinary Hospital Managers Association (VHMA). 22 hours of continuing education credits for recertification are offered at the 2023 Pacific Veterinary Conference.

Speaking Schedule

Practice Management

Saturday, June 10, 2023

8:00 AM-8:50 AM	Fast & Furious: The Nuts and Bolts of Practice Management In this session, we will discuss how to enhance your overall understanding of what it takes to successfully manage a veterinary practice.
9:00 AM-9:50 AM	Top Tips for Personnel Management In this session, we will cover the top areas that all members of management should have a pulse on when overseeing personnel management. This is a critical time in veterinary medicine, and making sure you cross your t’s and dot your i’s is essential during such a competitive market. Determine what is needed to keep your team motivated, look at key ways to develop and maintain a culture of committed, devoted, and loyal team members, and enhance your ability to monitor performance and hold employees accountable without micromanaging.
10:20 AM-11:10 AM	Recruiting New Grads: Pay, Benefits, and More! Recruiting associate veterinarians has drastically changed in the last couple of years. It is more competitive than ever to recruit, hire, and retain DVMs. This session will provide insight on what DVMs really desire and what is needed to stay competitive in your recruiting and retention efforts. This session will provide up-to-date insights on what is truly happening with the current climate of recruiting associate DVMs, tips that will help retain current and newly hired associates, and perspectives on the most common methods of compensation within the profession, and advice on how to oversee them.
11:20 AM-12:10 PM	Conducting Awesome Performance Evaluations Standardize your employee performance evaluation process to foster success for all involved. Discover how implementing a structure process will help motivate your healthcare team members and make your process effective and productive for all. Leave with a solid foundation to either begin conducting performance reviews or to take yours to the next level. Provide a structured approach that will motivate your healthcare team members to become better performing employees. Equip managers and supervisors with practical tools and resources that are easy to implement.
2:00 PM-2:50 PM	Finance: How to Manage Inventory Expenses Various inventory control systems will be reviewed as well as basic concepts of inventory control like shelf life, re-order point, and re-order quantity. Effectively control inventory within your practice so that it doesn’t control you! This session will cover inventory basics for those just starting out, but will also serve as a nice refresher for those who have inventory struggles and challenges. The discussion will further help educate and inform inventory managers and personnel on getting inventory expenses under control.

Co-Presenting with Louise Dunn

3:30 PM-4:20 PM

Operations Tips for Reaching the Next Level with Your Current Team

Reaching the next level of growth and success requires a strategy: building on what is working well and using the strengths in the current team to help the business achieve success. Stop throwing more money and people at a problem and learn how to assess the “foundation” so you can “build” a successful team and hospital. Strengthen strategic planning skills, determine how to leverage the team for the best results, and optimize cost controls and pricing strategies.

4:30 PM-5:20 PM

Marketing and Communication: Top Marketing Errors

Marketing has been placed on the back burner in many regards due to the pandemic, but it’s important to remember that how you internally and externally market your practice remains a critical part of its success, regardless of how busy your practice may be. This session will address some of the top marketing errors. Learn how to assess your website and other platforms on a periodic basis so that your practice remains current and relevant, leave with resources and tools that will make marketing and oversight easier to oversee and manage, and enhance your ability to leverage team members within your practice to assist with marketing projects and tasks.

View All Speakers